Welcome to EveryStep Support Services. By accessing or using our website and engaging with our services, you agree to the following terms and conditions. Please read them carefully. If you do not agree with these terms, you should not continue to use our site or services.

1. General Information

EveryStep Support Services is a registered NDIS provider offering a range of disability support services including Support Coordination, Supported Independent Living (SIL), Community Nursing, Community Participation, STA/MTA, and Psychosocial Recovery Coaching.

These Terms of Service apply to all users of our website and clients engaging in our services. Our privacy policy and any other policies listed on our website form part of these Terms.

2. Use of Website

• You may browse our website for personal, non-commercial purposes.

• You must not use our website in a way that causes harm, interrupts access, or compromises our system.

• All content, logos, images, and text are the property of EveryStep Support Services and may not be used without permission.

3. NDIS Services

• Services are provided based on your approved NDIS plan and available funding.

• EveryStep Support Services will work with you to develop service agreements in accordance with your individual needs and goals.

• Changes in your NDIS plan or circumstances must be communicated promptly to ensure appropriate service delivery.

4. Service Agreements

Before commencing services, all clients must enter into a formal Service Agreement with EveryStep Support Services. This outlines:

• Services to be delivered

• Start and end dates

• Pricing in line with the NDIS Price Guide

• Participant rights and responsibilities

• Our cancellation and feedback policies

5. Payments & Cancellations

• All services are billed according to the current NDIS Pricing Arrangements and Price Limits.

• Cancellations must follow NDIS guidelines. Late cancellations or non-attendance may incur a charge.

• If you are self-managed or plan-managed, you are responsible for ensuring funds are available to cover service delivery.

6. Privacy and Confidentiality

We respect your privacy. All personal and sensitive information is handled in line with the Privacy Act 1988 (Cth) and the NDIS Practice Standards. Please refer to our Privacy Policy for more details.

7. Feedback and Complaints

We welcome feedback and are committed to continuous improvement. If you are unhappy with any aspect of our service:

• Contact us directly at info@everystepsupport.com.au

• Call us on 02 5629 5946

• You may also contact the NDIS Quality and Safeguards Commission for independent support.

8. Limitation of Liability

While we strive to provide accurate and up-to-date information, we do not guarantee the completeness or reliability of any content on this website. EveryStep Support Services is not liable for any direct or indirect damages resulting from your use of the website or reliance on its content.

9. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of the website or our services constitutes your acceptance of any changes.

10. Contact Us

If you have any questions about these Terms, please reach out to:

EveryStep Support Services
📍 Suite 104/1, Burelli Street, Wollongong NSW 2500
📧 info@everystepsupport.com.au
📞 02 5629 5946